faqs
Q: Why shop with Haus of Vintage?
A: When you shop with Haus of Vintage, you’re supporting a small business and giving pre-loved items a second life. Each purchase helps reduce waste, celebrate craftsmanship, and support thoughtful, sustainable choices — all while adding unique, character-filled pieces to your home.
Q: What does “pre-owned” or “used” condition mean?
A: Pre-owned items are not new and may show signs of wear, which adds to their character. We photograph and describe any notable flaws, but minor imperfections may be present. Please review all images and descriptions before purchasing.
Q: Where do you get your products?
A: We carefully source items from thrift stores, estate sales, garage sales, and online marketplaces. This allows us to curate a one-of-a-kind selection of vintage and pre-loved pieces for your home.
Q: Are all items vintage?
A: Most of our collection is true vintage (20+ years old), while some items are pre-loved or antique-inspired finds chosen for their craftsmanship and timeless aesthetic. Each listing includes details about the item’s age and condition.
Q: Do you ship internationally?
A: Currently, we ship within Canada & United States.
Q: How is shipping calculated?
A: Shipping rates are automatically calculated at checkout based on your location, package size, and weight. Orders over $150 CAD ship free within Canada. We always aim to offer the most affordable and reliable shipping options available.
Q: What if my item is damaged during shipping?
A: While we package each item carefully, sometimes damage can occur in transit. If your order arrives damaged, contact us right away with photos of the item and packaging. We will file a claim with the shipping provider and issue a refund once the claim is approved.
Q: Can I cancel or change an order after it’s placed?
A: All sales are final once an order is placed. We do not accept cancellations or changes after purchase, so please review your order carefully before completing checkout.
Q: How long will it take for my order to ship?
A: Orders typically ship within 3–5 business days. You’ll receive tracking information once your package is on its way.
Q: Do you accept returns or exchanges?
A: All sales are final. Due to the nature of vintage and pre-owned items, we do not accept returns or exchanges. Please read item descriptions carefully and reach out with any questions before purchasing.
Q: Can I request a specific item or style?
A: Absolutely! We love helping customers find special pieces. Send us a message with what you’re looking for, and we’ll keep an eye out while sourcing.
Q: Do you offer gift wrapping or notes?
A: Yes — if you’re sending a gift, we can include a handwritten note and wrap your item in our signature eco-friendly packaging. Simply leave a note at checkout.